Wednesday, October 23, 2013

User journey map


Here we have Milla and Kalle. Since our company is a radio and TV broadcaster, we decided to combine Join and Use because it did not make sense to have them separately. Above you can see how these persons become aware and use the service. Notice that in some cases the phases overlap.

If this is too confusing for you, do not hesitate to ask! :)

Mathilda, Victor, Joni, Maria

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